PQRSF

Welcome! You can raise a PQRSF request from the options provided.

What can we help you with?

PQRSF

Required fields are marked with an asterisk

{"xsrfToken":"3de58f688bfc8e413191497bf01b258300ebce67_lout","branding":{"id":"9","key":"pqrsf","name":"PQRSF","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/5","theme":{"headerBGColor":"#f4f4f4","headerLinkColor":"#292929","headerLinkHoverColor":"#a5b500","headerLinkHoverBGColor":"#a5b500","headerBadgeColor":"#a5b500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b355460d-bef1-495d-82e6-c7e5d4553b2c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDExZTIxYS00ODRhLTRmYTItOTI4Ni1jNzZjODAyYmQyYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzNTU0NjBkLWJlZjEtNDk1ZC04MmU2LWM3ZTVkNDU1M2IyYyI6WyJyZWFkIl19LCJleHAiOjE3Njg0NjQzNzEsIm5iZiI6MTc2ODQ2Mzc3MX0.i-EN6oSN7ctHxsAhA2nFBIDOv0qSkVsl5JW-6vxzWR0&client=ed11e21a-484a-4fa2-9286-c76c802bd2a8&mode=fit","logoId":"b355460d-bef1-495d-82e6-c7e5d4553b2c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"No te dejamos solo cuentan con nosotros","userInitialAnnouncementMessageWiki":"<a href=\"https://widetech.co\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Widetech </a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"No te dejamos solo cuentan con nosotros","announcementMessage":"[Widetech |https://widetech.co]","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","announcementHeader":"Capacitate con Widetech aprenderas","announcementMessage":"[Elearning|http://elearning.widetech.co/login/index.php]","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#c4d600","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c3c81e13-219f-46fa-b879-4890b752d382/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDExZTIxYS00ODRhLTRmYTItOTI4Ni1jNzZjODAyYmQyYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzYzgxZTEzLTIxOWYtNDZmYS1iODc5LTQ4OTBiNzUyZDM4MiI6WyJyZWFkIl19LCJleHAiOjE3Njg0NjQzNzEsIm5iZiI6MTc2ODQ2Mzc3MX0.RjOF04zNtF-s83egpf-wRblxUmPx-AZ0VuikhEERf7s&client=ed11e21a-484a-4fa2-9286-c76c802bd2a8&height=300&mode=fit","bannerMediaApiFileId":"c3c81e13-219f-46fa-b879-4890b752d382","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"pqrsf","projectId":11425,"serviceDeskId":9,"name":"PQRSF","description":"Welcome! You can raise a PQRSF request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"130","name":"PQRSF","descriptionHtml":"","callToAction":"PQRSF","introHtml":"Peticiones Queja Reclamos","icon":11559,"iconUrl":"https://widetech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11559","groups":[33],"key":""},{"id":"126","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11427,"iconUrl":"https://widetech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11427","groups":[],"key":""},{"id":"143","name":"PQRSF internas","descriptionHtml":"","callToAction":"PQRSF internas","introHtml":"","icon":11133,"iconUrl":"https://widetech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"General"}],"orderMapping":{"33":[130]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PQRSF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDExZTIxYS00ODRhLTRmYTItOTI4Ni1jNzZjODAyYmQyYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg0NjQ5NzEsIm5iZiI6MTc2ODQ2Mzc3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.v9Shy6K5BIbzzqOKuWqaxH-AdECfG1nKYcxpcxi-QoY","targetCollection":"upload-project-11425","endpointUrl":"https://api.media.atlassian.com","clientId":"ed11e21a-484a-4fa2-9286-c76c802bd2a8","tokenDurationInMins":20}},"reqCreate":{"id":130,"projectId":11425,"issueType":{"id":"10651","name":"PQRSF"},"form":{"name":"PQRSF","descriptionHtml":"","callToAction":"PQRSF","intro":"Peticiones Queja Reclamos","instructions":"","icon":11559,"iconUrl":"https://widetech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11559","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11359","fieldConfigId":"12480","label":"Seleccione...","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13072","label":"Felicitación","selected":false,"children":[]},{"value":"13068","label":"Petición","selected":false,"children":[]},{"value":"13069","label":"Queja","selected":false,"children":[]},{"value":"13070","label":"Reclamo","selected":false,"children":[]},{"value":"13071","label":"Sugerencia","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"PQRSF","descriptionHtml":"PQRSF","required":true,"displayed":false,"presetValues":["PQRSF"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11367","fieldConfigId":"12488","label":"Empresa","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_12597","fieldConfigId":"14208","label":"Aprobación comité PQRSF","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":["orian","6320ec8a1f3f6665a6041c02","kgomez"],"defaultListAsJson":"[]","autoCompleteUrl":"https://widetech.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_12597&showAvatar=true&query="},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11358","fieldConfigId":"12479","label":"Contacto","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11409","fieldConfigId":"12540","label":"Cargo","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11348","fieldConfigId":"12469","label":"Correo Electronico","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11402","fieldConfigId":"12533","label":"Telefono","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Comentarios","description":"_Recuerde que todos sus datos serán utilizados de acuerdo con la [política de protección de datos personales|http://widetech.co/wp-content/uploads/2019/06/POLITICA-DE-PROTECCION-DE-DATOS.pdf]_ *\\\\Gracias por contactarse con nosotros*. *En WideTech trabajamos para que tenga el mejor servicio*.","descriptionHtml":"Recuerde que todos sus datos serán utilizados de acuerdo con la <a href=\"http://widetech.co/wp-content/uploads/2019/06/POLITICA-DE-PROTECCION-DE-DATOS.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">política de protección de datos personales</a> Gracias por contactarse con nosotros. En WideTech trabajamos para que tenga el mejor servicio.","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/130","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/130","calendarParams":{"firstDay":0,"date":"2026-01-15T02:56:11-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDExZTIxYS00ODRhLTRmYTItOTI4Ni1jNzZjODAyYmQyYTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg0NjQ5NzEsIm5iZiI6MTc2ODQ2Mzc3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.v9Shy6K5BIbzzqOKuWqaxH-AdECfG1nKYcxpcxi-QoY","targetCollection":"upload-project-11425","endpointUrl":"https://api.media.atlassian.com","clientId":"ed11e21a-484a-4fa2-9286-c76c802bd2a8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=widetech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3de58f688bfc8e413191497bf01b258300ebce67_lout","baseUrl":"https://widetech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://widetech.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ed11e21a-484a-4fa2-9286-c76c802bd2a8","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c16ad0c6240349e2924a529630abc81d","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://widetech.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}